Utility Warehouse Review: Is It Really Cheaper in 2026?
If you spend any time in local Facebook groups, you’ll have seen it. Someone asks who the best energy provider is, and within minutes several people jump in recommending Utility Warehouse.
I see it constantly. And every time, the same question pops into my head: is it actually cheaper — or just very well marketed?
Before getting into who owns Utility Warehouse, how the partner model works, or why it’s pushed so hard on social media, let’s deal with the thing most people care about first.
Is Utility Warehouse actually cheaper in 2026?
For most households: no.
When I compared Utility Warehouse against the cheapest widely available standalone deals, it worked out £11.55 per month more expensive — around £138.60 per year.
However, there are specific situations where Utility Warehouse can win, which I’ll explain shortly.
Typical monthly cost comparison (average household)
Best-priced standalone providers
- Energy: £172.27 (Octopus Energy)
- Broadband: £18.83 (Virgin Fibre)
- Mobile (5GB SIM): £4.99 (Lebara)
- Boiler & emergency cover: £14.96 (Home Emergency Assist)
Total: £211.05 per month
Utility Warehouse (after bundle discounts)
- Energy: £169
- Broadband: £21.60
- Mobile (5GB): £12
- Boiler & emergency cover: £20
Total: £222.60 per month
Difference:
Utility Warehouse costs ~£12 more per month. And that’s before cashback, which widens the gap further. Take a look at my post about how cashback sites work to find out more.
So if you’re happy managing separate providers and using cashback sites, Utility Warehouse is usually not the cheapest option.
Now let’s see why it still appeals to so many people.
When Utility Warehouse can be cheaper
This is the nuance many reviews miss.
In early 2026, Utility Warehouse has been aggressively pricing some Fixed Saver energy tariffs at up to ~10% below the Ofgem price cap.
That means Utility Warehouse can work out cheaper on paper if:
- You’re a high energy user
- You already pay for premium broadband
- You bundle 3 or 4 services
- You don’t use cashback sites
For low or average energy users, or anyone happy with cheap SIM-only deals, the “bundle tax” usually wipes out those savings.
Who is Utility Warehouse?
Utility Warehouse (often shortened to UW) is a UK utilities provider that bundles services together. Instead of just gas or electricity, it aims to supply energy, broadband, mobile, insurance and boiler cover all under one roof.
According to Which?, Utility Warehouse became an energy supplier in 2013 after buying around 770,000 customers from Npower. It’s now the largest supplier outside the traditional “Big Six”.
Who owns Utility Warehouse?
Utility Warehouse is owned by Telecoms Plus PLC.
It’s fully legitimate and regulated:
- Energy: Ofgem
- Broadband & mobile: Ofcom
So no — this isn’t a scam or a fly-by-night business.
How does Utility Warehouse work?
Utility Warehouse doesn’t rely heavily on TV adverts or comparison sites. Instead, it uses people.
Customers are recruited by “partners” (also called distributors). Almost anyone can become one. Partners earn commission for signing people up, plus a small ongoing residual commission based on customers’ bills.
That residual income is why:
- Recommendations never seem to stop
- Partners keep posting years later
- UW dominates Facebook group replies
In 2026, with the cost of living still tight, the “side hustle” angle is pushed harder than ever.
Is Utility Warehouse a pyramid scheme?
No. Pyramid schemes are illegal in the UK.
But Utility Warehouse is a multi-level marketing (MLM) company.
That matters because MLM structures overwhelmingly benefit a small number of people at the top. Most participants earn little or nothing.
What does a Utility Warehouse partner actually do?
Partners:
- Recruit customers
- Recruit other partners
- Promote Utility Warehouse heavily on social media
Most recommendations you see online are not neutral. There’s usually a financial incentive behind them.
The Utility Warehouse “stairway”
Partners move up ranks based on recruitment and customer numbers:
Distributor
Qualified Distributor – 3 personal members
Team Leader – 10 members + 50 customers
Senior Team Leader – 15 members + 250 customers
Group Leader – 20 members + 750 customers
Senior Group Leader – 25 members + 2,000 customers
National Group Leader – 50 members + 7,000 customers
National Network Leader – 100 members + 25,000 customers
Yes, serious money is possible at the top. For most people, it never gets close.
Utility Warehouse vs Octopus Energy
This comparison comes up constantly.
In most scenarios:
- Octopus Energy is cheaper for households with 1–2 services
- Utility Warehouse only competes if you bundle 3–4 services
There’s also a flexibility gap.
Octopus:
- Usually has £0 exit fees
- Encourages switching and tariff hopping
Utility Warehouse:
- Fixed deals often carry exit fees up to £150 for dual fuel
That flexibility matters.
👉 Take a look at my Octopus Energy review to find out more
The real selling point: convenience
Let’s be honest.
Utility Warehouse’s biggest strength isn’t price — it’s admin.
One bill
One app
One support team
For people who hate managing accounts, that alone can justify the extra cost.
What’s the £200 Utility Warehouse deposit?
Some customers are asked to pay a £200 upfront deposit.
This usually happens if:
- You don’t pass UW’s internal credit check
- You’re bundling multiple services
- You have limited credit history
It’s not a fee — it’s held on your account and usually refunded after a period of on-time payments.
The Utility Warehouse cashback card (2026 update)
The cashback card has changed.
- £5 opening fee
- £3 monthly management fee
- 3-month free trial for new customers
Welcome bonus:
Up to £150 in credit, depending on how many services you bundle.
Cashback:
- Up to 10% at selected retailers
- 1% everywhere else
- Monthly cap applies
It looks generous upfront, but long-term value depends heavily on spending.
Is Utility Warehouse a rip-off?
No.
But it’s also not the cheapest default choice.
You’re paying extra for:
- simplicity
- bundling
- reduced admin
If you value that, fine. If your goal is the lowest possible cost, standalone providers still win.
Should you become a Utility Warehouse partner?
Personally? No.
You pay:
- £10 to join
- £3 monthly licence fee after four months
Then you need to sell — usually to friends and family first. Once that dries up, growth becomes difficult.
According to The Guardian, the average partner earns around £505 per year before tax.
That’s effort for very modest returns.
What do Utility Warehouse reviews say?
On Trustpilot, Utility Warehouse scores around 4.3 out of 5.
Positive reviews mention simplicity and service. Negative ones focus on:
- prices rising after fixes end
- exit fees
- switching problems
Partners are also incentivised to leave positive reviews.
Should you switch to Utility Warehouse?
Utility Warehouse is legitimate, convenient, and competitively priced in specific scenarios.
But for most households, especially those comfortable managing a few accounts, it’s usually more expensive than shopping around.
Compare properly. Don’t assume bundles mean savings.
Frequently Asked Questions About Utility Warehouse
Is Utility Warehouse in trouble?
No.
Utility Warehouse is financially stable and backed by Telecoms Plus PLC. However, customer service rankings have slipped slightly in 2025–2026. It’s still decent — just no longer industry-leading.
Is Utility Warehouse really cheaper in 2026?
For most households, no. When compared with the cheapest widely available standalone deals, Utility Warehouse usually works out more expensive. However, high energy users who bundle three or four services can sometimes save money due to discounted fixed energy tariffs.
When is Utility Warehouse cheaper than other providers?
Utility Warehouse can be cheaper if you are a high energy user, already pay for premium broadband, bundle multiple services, and don’t use cashback sites. For low or average energy users, the bundle premium often cancels out any energy savings.
Is Utility Warehouse cheaper than Octopus Energy?
In most cases, no. Octopus Energy is usually cheaper for households with one or two services and offers more flexibility, including £0 exit fees on most tariffs. Utility Warehouse can only compete if you bundle several services.
Is Utility Warehouse a rip-off?
The company uses No. Utility Warehouse is a legitimate, regulated UK company. However, it is rarely the cheapest option, and many people pay more than they need to for the convenience of having one bill.
the EE network.
Is Utility Warehouse an MLM company?
Yes. Utility Warehouse operates using a multi-level marketing (MLM) model, where partners earn commission for recruiting customers and other partners.
Is Utility Warehouse a pyramid scheme?
No. Pyramid schemes are illegal in the UK. Utility Warehouse is a regulated business. However, like most MLMs, the majority of partners earn very little money.
Why do so many people recommend Utility Warehouse on Facebook?
Most recommendations come from Utility Warehouse partners who earn commission when someone signs up. These recommendations are often not neutral, even if this isn’t disclosed.
What is the £200 Utility Warehouse deposit?
Some customers are asked to pay a £200 deposit when joining. This usually applies if you fail a credit check, bundle several services, or have limited credit history. The deposit is typically refunded after a period of on-time payments.
Does Utility Warehouse have exit fees?
Yes. Fixed Utility Warehouse tariffs often come with exit fees, which can be up to £150 for dual fuel. This makes switching away more expensive compared to providers like Octopus, which usually have no exit fees.
How does the Utility Warehouse cashback card work?
The cashback card is a prepaid debit card offering up to 10% cashback at selected retailers and 1% elsewhere. There is a £5 opening fee and a £3 monthly fee, though new customers usually get a 3-month free trial. Cashback is capped each month.
Is Utility Warehouse customer service any good?
Customer service is generally rated as decent, but it has slipped slightly in recent rankings. It is no longer consistently at the top of customer satisfaction tables, with Octopus Energy often ranking higher.
Who owns Utility Warehouse?
Utility Warehouse is owned by Telecoms Plus PLC and is regulated by Ofgem (energy) and Ofcom (telecoms).
What network does Utility Warehouse use for broadband and mobile?
Broadband runs on the Openreach network. Mobile services use the EE network.
Should I become a Utility Warehouse partner?
For most people, no. There is a £10 joining fee and a £3 monthly licence fee. According to figures reported by The Guardian, the average partner earns around £505 per year before tax.
Is Utility Warehouse in trouble financially?
No. Utility Warehouse is financially stable and backed by a publicly listed company. Complaints are usually about price increases after fixed deals end, not business stability.
Thank you for this article. I was looking to see if this was a scam after being approached by an agent. It did sound too good to be true.
Hi Jenny. I wouldn’t call Utility Warehouse a scam, but I think you can find better value elsewhere.
@Money Saver Pete,
Great if someone does but given the current market new customers are just easy meat to charge so called ‘capped’ prices or more realistically ‘maximum allowable rate’ 😀😀
I’m so glad to finally see a completely honest write-up about UW. I was with them a few years back, and had my prices tripled after I joined. I had a friend who was a partner for a while, and she told me it was a tactic to bring in customers – give a lower quote initially, then claim the customer is using more energy and hike up the prices after a month or 2. In my eyes, it’s a scam, and I personally don’t trust any company that uses an MLM scheme.
@Kazia, Thank you Kazia for your info, someone try to convince me to be a customer and then a partner but after your post I will say no to her.
UW gives discount if you are using bundle. If you go with a bundle, then the discount would be about the same amount, that you pay for everything seperately, so it depends if it is a bundle or not. I certainly would not switch to UW, just to switch energy provider.
You can go with Lebara for 5 pounds/month for mobile, if not using mobile that much(under 1000 minutes) and need it only for contacting.
Broadband on UW is quite low quality IMO and usually for the same money you can get better deals.
For people with low income cashback is very limited and maxes at 4(?) pounds, where 2 pounds of those earned 4 pounds are paid for monthly fee of said cashback card. If you have cashback with the bank already, it is not really adding anything. I rarely buy anything where I would be able to claim cashback and if I do, then it happens couple of times per year and limit of cashback card essentially makes it not worth to have it.
PS MLM approach was news to me, but it makes sense that they do not spend on advertising and agents, if they go this route, as I know how MLM is working.
@Tony,
I bet you’re an agent of some sort on commission!
Utility warehouse won over 70 awards in the last decade alone. This year, they won the Uswitch Energy awards (Best customer service, Most likely to recommend, Best rewards) and the which ”Best buy WIFI-Routers”. Do you Live in the UK ? Get the best fix energy deal (Gas & Electricity) before October, January and March price cap increase. I am a Utility Warehouse partner. Contact me on my email: pat***.***@uw.partners
This is one of the problems I have with UW. Some partners seem to just want to spam potential customers in inappropriate places, which makes me worry that they do not fully understand the products that they’re selling.
@Patrick.N, I’ve noticed that the vast majority of UW partners no longer mention Which! anymore, probably because they are no longer top of their leaderboards.
And the fact that Which! scored UW joint bottom of the table for supporting their most vulnerable customers.
I used to be a customer with UW a few years ago (Gas/electric/broadband and home phone) and their customer service was, at best, awful.
I barely had a single day where there wasn’t problems with my (then) broadband and home phone.
It wasn’t until I left that I found out that UW piggyback from TalkTalk for broadband and home phone, and they are notoriously bad in my area at least, have been for years.
As for cheaper bills, they were very cheap for the first 9 months, after that, I was hit with a massive bill which was nearly as high as the previous 9 months combined. Bearing in mind I gave accurate meter readings EVERY SINGLE WEEK!
Turns out that it was a catch-up bill, I most definitely escalated it, UW tried desperately to convince me that it was my fault and that I should stay with them as everyone else is more expensive.
No surprise that it left me in the red after 3 months of constantly going back and for with UW customer service team.
I ended up going to the Ombudsman, who upheld my complaint and got my money refunded, they even went as far as to say that I was deliberately under quoted and Mis-Sold by a partner who just wanted to get a bigger commission.
That was my experience with UW.
The issue that I still have with them is that on social media, they still bang on like they’re the best thing since sliced bread, which they are most certainly NOT.
I can honestly see UW being a major part of the next big Mis-selling scandal.
@Patrick.N, I have been with them over 20 yrs. The company has drastically gone downhill over the last few years. Customer service is truly appalling. The advisors don’t have a clue what they are doing. They allcontradict each other and don’t bother readings all the notes. The Managers hide. The complaints procedure is a joke. Even the CEO doesn’t give a stuff about the customers. I am desperately trying to get my landline, broadband and mobile services fixed. But I stand more chance of that if I lived in outer Mongolia. Utility Warehouse is a complete joke. Any other company is going to be better than them and that’s saying something.
AVOID THIS COMPANY AT ALL COSTS
Hours and hours and hours in a queue waiting to be answered, this is no exaggeration, you have been warned, and then to be deliberately disconnected,
This company left me and my 4 kids to freeze on the coldest night of the year 12/12/22, with no heating, no hot water, and no gas to cook.
Still no gas at the time of writing this 14/12/22
What do I have to look forward to, more hours in a queue to get an explanation?
I am a customer. So far I have saved thousands with UW! I took the boiler cover – my boiler ended up with an uneconomical repair but as it was less than 7yrs old they provided a new one at no cost to me! I have gas,elec, iPhone 13, 3 unlimited SIMS, fibre broadband, bills insurance and boiler insurance and pay just under £400 so not quite sure where these figures came from in this article! I have a 3 bed property, 2 adults, one child. One adult home all day running at least 4 laptops all day as well as other devices!
Thanks for your input. I’m never quite 100% when people comment on this post whether they’re a UW partner or not. I’m not sure why an existing customer happy with the service would start searching for reviews. Anyhow, boiler insurance isn’t unique to UW and you could have saved that money with any insurance provider. The figures in the article come from a comparison I made.
This was a really interesting article and although the figures are now out (everything has changed) it still remains balanced. I am a customer and have been for 18m or so. I’m not a partner but have considered it several times.
The best part was the non pushy sales. I asked for prices and was taken through the process step by step. For me at the time I was only interested in the electricity but the attraction of the cash back card was of interest. I had not shopped around for several years and electricity was far cheaper than I was paying. I’m sure that would have been the same with other companies too.
As phone contracts ended, I bought into their unlimited SIM for me and my family. £18 for first SIM and £12 for 3 more. £54 unlimited EE coverage was far better than I was with Vodafone.
Gradually we have added broadband and home insurance.
Cash back card reduces our total bill by about £20 a month and with everything on one bill it’s easy to see everything.
Customer Service has also been excellent. A major claim following a building accident was resolved with no paperwork over the phone and when we fixed our energy prices just prior to the Government caps being introduced UW proactively told their customers that all their products would be reviewed and as we were now not on the best price options we were encouraged to change at no cost to a better rate for us.
How can they do all this? They don’t have many paid staff and don’t advertise relying on word of mouth.
My final point is that they plant a tree for every new customer. I happen to know they do this and they are purple trees planted in a UW template – never ones to miss a trick!
UW – not for everyone but works for me
Decided not to go with UW as when I did the sums it did not give any significant saving. I told the agent I only use a mobile for emergency calls and barely spend £10 a year yet they insisted that the £12 a month they wanted for a mobile sim was saved elsewhere on the package and suggested I just throw the sim in a drawer and not use it. Energy prices were much the same as I already have with Octopus and the reduction in standard of internet offered at a lower price was offset by paying the £12 for a useless sim. So summing up I would land up paying the same as I am at present with an inferior internet package but with a £200 bonus after three months.
I hate them. I am so sorry I ever switched – I only did as a favour for a friend becasue they were a partner.
For 5 months UW have managed to charge me for a property they do not even supply. They owe me hundreds of pounds. While correctly billing me for where I live, they also billed me for another property – admin error on their part. I have called numerous times. I have emailed more times. I have at last had the account shut off so they don’t bill me. To add insult to injury I got a final bill for £16 and they threatened me if I didn’t pay it. I had to pay it so they didn’t give me a bad credit record.
Having said they’d refund me in Jan – today I asked where it was and they deny all knowledge. When you talk to the people – they are lovely, they seem to get to the bottom of it but then there is no follow through. Their CRM is rubbish – no connection between the calls and emails. A new person picks it up each time and I have to resend all the emails, all the history. They are shocking beyond all belief. And of course they have me over a barrel becasue I can’t leave them without losing all the money.
Hi im with uw and im a partner they are great i sell it in shopping centres ect in spare time as i work full time its one of the cheapest and its nice to get a few extra quid
@Shaun,
They are fraudsters. Even after submitting accurate meter readings they have charged over £255 month for Gas and Electricity. I will never recommend UW to anybody.
Hi Pete
This is an interesting bit of ‘journalism’ and like 99% of journalism it doesn’t read as authentic (to me).
You said above
“Right, so we all know I’m a blogger. And I know that some bloggers would promote poking yourself in the eye with a pencil if it meant they could earn some money from it. I try to give a balanced opinion of everything I review, but if you believe that, it’s up to you. I can never trust anybody that promotes something in which they receive a commission, so felt the need to see if Utility Warehouse really did provide good value”
I count 3 affiliate links for competitors of the company you are reviewing (ok some send us to a different article) and while I was reading the article 5 adverts for OVO Energy popped up, plus one for a boiler replacement service.
You’ve also clearly mentioned “dropping by Octopus referral link into the conversation”
I don’t think these attempts at disclaimers make this any less a piece of misleading journalism designed to give the impression that it’s factual and trustworthy – for the reasons I give above, I would say it’s not.
The only thing I have to gain here is calling out misleading “reviews” which are only designed to benefit the reviewer. I see these all over the internet and they are not helpful.
Please can you make it clear right at the top of this article that you are reviewing this company with the aim of promoting your own alternative offer and not as an authentic review from a user?
Michael, thanks for taking the time to comment. I would like to point out that I’m not a journalist and have never claimed to be. The post does not contain any affiliate links, only links to other articles on my site. Yes, these articles contain affiliate links, but quite a few of my articles do. With regards to adverts, they are managed, like nearly every other site on the internet, by a 3rd party company. The adverts are either based on your previous viewing history or are related to the article.
If it was all about the money, I would simply become a rep and say that Utility Warehouse is a bargain and for readers to leave their phone number.
I have never used Utility Warehouse, but the figures that quoted were correct at the time of writing. If you would like to let me know what is incorrect, I will review it.
My assumption is that you’re connected to Utility Warehouse somehow. I get two types of comment from this post – those from reps that say that I’m lying and they’re the best company in the world or from disgruntled customers who hated the service.
They are not always disgruntled customers either – many of the competitors of UW invest considerable resources to write negative reviews to dissuade customers from taking a serious look at what they have to offer. I am afraid this is always the downside of social media, so many of the posts are constructed by partners or by scurrilous competitor marketing organisations. Don’t be taken in – do the research and make up your own mind!
Hi. I just want to warn people of the pitfalls of MLM. Many people will be familiar with concept. I’m not going to go into the working of it, is it pyramid selling, is it a con. I’ve been involved with MLM companies in the past with little success, but that’s by the by. The real big problem with it is the damage it could do to your family and friend relationships. It’s not just the badgering of them to join or to buy products, it’s the fall out when things go wrong. Imagine if you went in a shop and purchased a product or service, you had no ties with the owner, but something went terribly wrong, you felt unsatisfied, you felt as though you’d been ripped off for some reason or even felt that you’d been misled. You’d probably go and have it out with the staff. Even if the situation was resolved, you could still be left with a sour taste in your mouth and be reluctant to do business with them again. Now put the same scenario into MLM. You sold a product to a friend, neighbours, family member, the were unsatisfied, thought they had been ripped off or even mislead, they would come to you and seek a resolution. This is where it gets tricky, lots of them will say nothing as they don’t want to confront a family member or a friend. Some will and there is potential for big fall outs. It’s the people who say nothing who may feel hurt and the relationship between you and them will change forever, people harbour that little bit of mistrust in you. I’m not saying it’s all doom and gloom but think very carefully before you act. I actually joined UW last year but did nothing as the government set up the £67 a month energy relief scheme paid direct by your supplier so I didn’t want to cause anyone difficulties with the payment.
Today 20/03/23 I got an email from UW stating the price is going up. I’m just glad I never started promoting it. I’m blessed that I never actually sponsored anyone of my close family or friends into MLM so didn’t have any bad experiences with them. I know an awful lot of people who have lost friends over the years. I’m not slagging any company off, it’s a fact UW are putting prices up. Just beware folks, MLM may not be good if you like mutual trust between family and friends.
@Karl Bibby,
Let me ask you if you started your own business, investing thousands of pounds into it, would you expect support off family and friends or would you expect to generate business with unknown people. In 1984 I was invited to look at a network marketing business, which I did, and I got involved, a few months prior to this I read in a Which magazine about the company, which paid the products but said you could £16k a year but it would be hard work. Now I was in a job earning £7k a year I was broke and in debt and I was working 70 hours a week. I was introduced to a personal development training program, which I devoured, you see I was broke and in debt because I was following a system that had no training to help me become successful. Within 4 months of getting into the business I was making enough money to pay my monthly mortgage payments of £550 a month. I remaind in that business for 25 years. I was 27 when I started and by the time I was 40 I had paid off my mortgage this after moving from a 3 bed semi detached to a 4 bed detached property. I was able to do this from what I learnt in the system. My experience with people that are unsuccessful (what ever that means) in MLM is that they tend to poke it with a stick and if it doesn’t move they quit and complain. Now I am a partner in UW when I got involved I did so because I saw two potentials one I could make money and secondly I could save other people money. But I was making money through helping others save. There is no one that I have not been able to help save money, does that mean that everyone Ive spoken too has become a customer no they haven’t and when you can save a friend £180 a year and they decide to stay where they are, then I guess I use the term friend loosely. I generally save people over £80 a month. Now is anything stress free and without problems any job or business no it isn’t, I would say if youre looking for a free lunch or something for mothing don’t look at any MLM company because success only comes before work in the dictionary. What I have found is that if a MLM has a good support system which you get into and learn all about it and how it can help you then everyone would benefit.
@Mikeymee,
I’ve learned about it. The hard way.
My vulnerable in laws got their phone and internet cut off.
He’s 80 she’s 90. They couldn’t contact hospitals, doctors, or get in touch with anyone. We had to buy them emergency mobiles to use.
They were paying on time every month, and UW then took over 500 out of his credit card without permission.
Disgusting and dangerous company. Cold as ICE.
Hi this needs updating as UW has changed in some ways since this. It’s only ever £10 to sign up as a partner plus the license fee if £3 per month after three months and you get 14 days to change your mind and get that £10 back. The fee is deducted from commission and a mobile sim is £13 or £20 for unlimited. They now also have two fixed rate tariff when you bundle your utilities which are the cheapest in the market. It may be MLM but your helping people save and all of my customers have saved (using actual usage figures) so it’s very rewarding helping people, more than just a commision. If they don’t save they don’t switch so to me it is only a positive thing we do.
I inherited UW from the previous owners of my bungalow. I have a bundle, Wi-Fi, tv and landline. I am not happy with UWC and don’t trust them having been totally messed about by their ‘team’ for more than twelve months to have my solar power service connected in order to receive the credits. Ended up taking them to the ombudsman and was awarded the princely sum of £75 compensation which I had to chase UW for. They are much quicker and also threatening if I owe them money. Further to this, I totally dislike their billing methods ie their estimation system and I have given up trying to understand the monthly statements. I cook by air fryer and microwave. The only gas is for the hot water/boiler. I am an 84yr old widower living off of savings interest and OAPension. So l can’t see that they should have a problem tracking my simple usage. Twice in the past 6ths., I mistakenly had enormous amounts removed from my bank acct via direct debit. After having to go through the hassle of complaining over the phone (they don’t allow email of any description, nice for them but not for me in this case), they did make partial refunds of these amounts but it should never have arisen in the first place. It was very stressful.
I want to switch for separate services and find this daunting with so many choices and will seek out recommendations.
Thank you for this helpful overview which really opened up my eyes (that this is a MLM). Also, you should update your article to reflect the fact that new customers trying to join UW for energy are being told they can only do so once they have paid a £400-800 deposit. It happened to me last week after they checked my credit score (which is excellent by the way), and I have also found a few reports of the same on forums, such as MSE. Of course, I refused to give away an unsecured deposit of £400 (for one type of energy) that they said they would keep for 12 months, but I am now left with a mark on my credit history as they did a hard-search to get to that stage at the point of me trying to sign up. 🙁
They are stealing money from my mum.
Her insurance company canceled the policy, provided by UW.
In the UW policy it states that if the customer cancels they will have to continue paying until the policy ends.
In this case the customer did not cancel, the company did.
Yet they continue to take her money. Even after several complaints.
She is listed on their system as vulnerable.
They tried to plicate her with £32.
Disgusting.
Avoid Avoid Avoid
utillity warehouse is a ripoff it is not good at all a few months ago my energy bill shot up to over £860 for the month then came down slowly before going up again golden tariff my butt they are pathetic money grabbers and after sending in my meter reading they estimate the the reading.
looking for better deal now with new company goodby utillity crapp.
My recent cashback reached £50, my friends £200 which covered the whole cost of her utilities. Yes he is a landlord and spends a lot of money, but No other company gives you money back like that! I’m a partner and have helped 150 customers personally. Some of them dreaded changing a provider until I came round. They pay what’s asked from them because of DD which they don’t see/ check and because they depend on it. They don’t understand how the switch works. One elderly lady was paying £120 per month for broadband (I’m not going to name the company). She was so happy I did the switch for her as she was saving £90 just on that alone. Not to mention that I could help with router and any other question she had. That was much easier than calling a huge customer service often packed with bots. UWs customer service is been recognised by Which and most recently also by citizens advice Bureau who said we were the easiest company to deal with. Everyone has different experience but after 7 years with uw I know that if they make a mistake they own it and resolve it. So for me it’s a great company that can help a lot if people simplify and reduce their bills.
This company is the biggest scam of the country.
Incorrect billing based on estimates, even though actual metre readings were provided.
For 1 month and 19 days in an unoccupied house (hardly any power and gas were used), they charged me over GBP 360.
Worst customer service, both by email and over the phone. Wasting their customers’ precious time. Many hours of my life wasted. One assistant is more incompetent than the other.
If you are looking for an energy supplier – choose any company but this one.
I want to give them -5 points but I can’t.